首批通过ISO9001国际质量体系认证的大屏幕拼接墙专业供应商

 
 
 
 
 
 

Services

 


 

 Services

Forerun Technology Company Co., Ltd.  Provided DLP projection and its peripheral products, we offer technical support and the most adequate spare parts resources, to provide users with the most reliable post-sales service guarantee.

Is committed to give customers part level failure maintenance, sometimes for some components (such as electronic circuit board) fault, we repair the chip or circuit board capacitor resistors and so on, rather than replacing the entire electronic circuit boards.

On-site maintenance services

Technical services during the period of guarantee

Fewer 1 hour to response to user’s request

Fewer 24 hours from China to installation site

4 hours troubleshooting (including the diagnostic and replacement of faulty equipment)

Plenteous spare parts stocked on installation site

Consumptions offered with free of charge

 Warranty period, the maintenance of all hardware devices are free of charge.

Warranty period, all equipment maintenance services are on-site service, the resulting costs were not charged.

After the guarantee period services

Guarantee the equipment after the expiry Forerun Technology will provide all lifetime maintenance services to ensure the long-term cost to the buyer the appropriate spare parts and maintenance services. When facing problem is responsible for sending people rushed to the site as soon as possible to provide services. Charges should be no more than the items listed in contract.

System Transformation and Upgrade Services

 On-site repair services

 Parts return Factory services

 Call Service 7*24 hours

Customer Service Center was established in Beijing, 7 days a week 24 hours a day customer service hotline and services for E-Mail, receive customer complaints and to provide customers with product technology consulting services.

Service Hotline: 86-10-88127422 Fax: 86-010-88127565

Training
    
Company will user management and technical personnel and equipment for training. Through training, to enable them to become familiar with the composition of the projection display unit system, open, shut down note, controller principles, control software installation, configuration, function and use, to enable them to carry out routine maintenance to run to work to avoid and exclude the general equipment Fault
Training can be divided into a user-site training and off-site training, and user-specific discussion should be decided.
Training materials into Chinese.

 

    Training

Training Course at Site or at Beijing

DLP Concept

Display Wall Unit Principle

Use of Display Wall unit

Operation of Display Wall Controller

Software Installation and Recovery

Network-wide control

Display Wall unit maintenance